CANCELLATIONS:

1) In the event of withdrawal from credit-based transactions, amounts paid for reports, administrative expenses, stamp duties, and interest shall not be refunded.

2) In the event of withdrawal affecting services firmly contracted by the agency, refunds shall be subject to the contractual terms under which the respective companies provide their services. In all cases of reimbursement, the agency may deduct the costs incurred plus a ten percent commission on services contracted with third parties.

NON-SCHEDULED OR CHARTER TRANSPORT:

The provisions of the preceding section apply. Notwithstanding the foregoing, in these cases, only the portion of the price corresponding to land services (accommodation, meal plans, excursions) as determined by the organizer—based on the service providers’ operating methods—shall be refunded. For this clause to be valid, the nature of the transport must be specified in the initial document provided to the passenger.

ALTERATIONS OR MODIFICATIONS:

1) The company reserves the right, for technical or operational reasons, to alter—in whole or in part—the daily itinerary and/or the services comprising the tour, either before or during its execution.

2) Unless expressly agreed otherwise, the designated hotels may be substituted with others of equal or higher category within the same urban area at no additional cost to the passenger. The passenger shall not be entitled to any compensation regarding such changes.

3) The company may cancel any tour should any of the circumstances set forth in Art. 24 of Decree No. 2182/72 arise.

4) Once the trip has commenced, the suspension, modification, or interruption of services by the passenger for personal reasons of any kind shall not give rise to any claim, reimbursement, or refund.