AGENCY (Responsible Operator VivacVIajes, of ALTAIR S.A.) GENERAL AND SUPPLEMENTARY TERMS AND CONDITIONS OF THE TOURIST SERVICES INTERMEDIATION CONTRACT

These general terms and conditions for contracting tourist services intermediation apply to the following services:

Air travel.

Land travel.

Hotel accommodations.

Travel assistance insurance.

Car rental.

Experiences.

You acquire your services through a travel agency operating in the retail market. Therefore, you acknowledge and are notified through the agency that service requests will be governed by the specific conditions of each provider and/or by the general conditions detailed below, unless otherwise specified.

A) REQUESTS AND PAYMENTS: 1) The AGENCY (Responsible Operator VivacViajes, of ALTAIR S.A.) acts as an intermediary between the passenger and the providers of the services requested by the passenger. The agency may freely choose the means to perform the intermediation task, and may use third parties for the assigned task. 2) Payments received before the final confirmation of services will be considered as a deposit against a larger amount. The final confirmation of the services and respective final prices will occur upon full payment of the agreed price in the agreed currency, the issuance of tickets and/or service vouchers, and the issuance of the corresponding invoice. 3) Credit card transactions: the passenger must complete the payment of the price and any outstanding balances within the terms and conditions established in the contract with the financing entities, whether banks, digital wallets, etc. The retail travel agency is responsible for providing professional information on all products and services it sells, trip details, and requirements regarding passengers’ personal documentation for entering or transiting through their chosen destination outside of Argentina, as well as visa requirements and other immigration procedures. 4) Credit transactions must meet the specific requirements established. The interested party must complete payment of the price and any outstanding balances within the terms and conditions established in the contract with the financing entities, whether banks, digital wallets, etc. Payment button: It is the retail agency’s responsibility to generate the payment link(s) via debit card, credit card, Mercado Pago®, QR code, Pago Fácil®, or other methods so that the passenger can pay for their trip. It is the retail agency’s responsibility to duly inform AGENCIA (Responsible Operator VivacViajes, of ALTAIR S.A.) of the payment for the services you have contracted for the correct issuance of service vouchers. If the passenger uses a third-party credit card, it is understood that they assume responsibility for the cardholder’s knowledge of the transaction, and therefore, the cardholder’s consent is presumed. In the event of a disputed charge, the passenger is responsible for the full payment of the amounts due and any additional costs incurred as a result, and the retail travel agency is jointly liable to AGENCIA (Responsible Operator VivacViajes, of ALTAIR S.A.) for payment. The retail travel agency is responsible for providing professional information on all products and services it offers, as well as details of the trip and any personal documentation requirements for passengers entering or transiting through their chosen destination. 5) When requesting a quote, the website and/or the sales representative will display and/or offer the lowest available fare at the time of the quote, as offered by the operator’s or airline’s reservation system at the time of the inquiry. These fares generally do not allow changes or refunds and, at the sole discretion of the service provider, may allow changes with penalties and/or fare differences, or refunds with penalties that are beyond the company’s control. Given the existence of promotional fares called “superflex” or similar designations, the passenger acknowledges that they are acquiring said promotional fare with the conditions and limitations established by the carrier, operator, or service provider, all in accordance with the provisions of Decree 809/2024. 6) Service quotes will be in foreign currency when services are provided abroad (see Resolution 4/2025), as will block-off flights, allotment fares, and/or charters. Payments will be received in pesos at the exchange rate in effect on the day of payment and will be deducted as a down payment from the total quoted in foreign currency. The remaining balance will be paid in pesos at the exchange rate in effect on the day it is credited to the accounts provided by this company. If the passenger chooses to pay in foreign currency,

In the event of withdrawal or cancellation of services, refunds will be issued in the legal tender.

B) PRICES INCLUDE: The services specified in the itinerary corresponding to the contracted services, as provided by the service providers. Round-trip transportation, when this service is expressly included in the service details, with the type, characteristics, and category indicated therein, according to whether the service is regular, charter, or with a block-off system, and according to the destination, with or without layovers and/or connections; traveler assistance according to the service conditions, if applicable, and/or as expressly indicated on the respective voucher; accommodation in the hotels mentioned in the itineraries or others of equal or higher category—in case of change—in single, double, or triple rooms, depending on the number of passengers, with private bathroom and taxes included, unless expressly stipulated otherwise and/or except in cities and/or countries that charge overnight fees directly to the passenger; Meal plans, as specified in each case; visits and excursions as mentioned. Transfers to and from airports, terminals, and/or hotels, when indicated. The number of days of accommodation specified in the service voucher, considering that a hotel day runs from 3:00 PM to 12:00 PM the following day, regardless of arrival and departure times and/or whether the hotel service is used for the full or partial period. Given that hotel regulations are local, if, due to local circumstances, the check-out time is earlier than 12:00 PM, rooms may be occupied until the check-out time indicated by the hotel upon arrival, and this company cannot make any changes to this arrangement or accommodate special situations. After the check-out time, the passenger must pay the hotel the corresponding rate, according to the rates in effect and/or the rack rate (or counter rate), which may differ from the rate paid to the agency. The tour duration will be specified in each case, with the first day being the date indicated in the travel documents and the last day being the departure date from the destination, regardless of the departure and arrival times, respectively. Hotel services: In general, hotels have a limited number of rooms with triple occupancy. Therefore, triple rooms typically consist of a double bed with an additional folding bed, which may limit the room’s comfort. This limitation is accepted by the passenger, releasing the hotel, this company, and/or the wholesale operator from any liability in this regard. The hotel categories included in the itineraries are the official categories granted by the tourism authorities of the geographical area where they are located, and their granting and control are administrative. The Travel Agency assumes no responsibility for the criteria governing this control and granting of these categories.

C) SERVICES OR ITEMS NOT INCLUDED: 1) Extras, drinks, meals, laundry and ironing, tips, personal expenses, excess baggage, telephone calls, boarding fees, penalty for failure to check in online, tolls, when not otherwise specified, service charges, VAT and/or other taxes, customs duties, immigration or reservation management fees, cost and/or expenses for vaccines, tests and/or biochemical analyses and/or any expenses derived from the health requirements demanded for entry to the destination or return to Argentina, withholdings or collections, current and/or future, costs and/or expenses derived from the urgent or express obtaining of travel documentation, nor any other service that is not expressly indicated in the service order issued by this company; 2) Entrance fees to museums, archaeological sites, attractions, national parks, optional excursions, local tourism taxes and/or fees, communications, additional expenses incurred due to cancellations, delays in departures or arrivals of transportation, or for unforeseen reasons beyond the control of this company; 3) Meals en route, except those expressly included in the programs; 4) Expenses and interest on credit transactions; 5) Expenses for extensions of services or stays at the passengers’ request, or due to unforeseen circumstances, force majeure, or situations beyond the reasonable control of the organizer, and in general, any item not specifically detailed in the corresponding itinerary, nor situations of being stranded due to health reasons ordered by government authorities.

6) Seat selection fees and additional baggage fees are not included. Please ensure that your chosen fare includes at least one piece of baggage if you require it. The Travel Agency will only request the passenger’s preferred seat from the airline—which may or may not incur an additional cost—but does not guarantee that the airline will assign the requested seats; 7) Traveler assistance service. The agency will not be liable for situations covered by traveler assistance services. It is the passenger’s responsibility to choose the coverage that best suits their age, health, and the duration of their trip.

D) LIMITATIONS ON THE RIGHT TO REMAIN ON THE TOUR: Local operators reserve the right to remove from the tour/circuit and/or tourist services at any point in the itinerary any passenger whose disruptive behavior, conduct, state of health, and/or other serious reasons, in the judgment of this company—or the local service providers at each destination—pose a danger and/or cause discomfort to the other travelers and/or could jeopardize the success of the excursion and/or its normal operation. In such cases, the penalties established in the chapter “Alterations or Modifications” will apply. In all cases, it is essential that passengers act in good faith, showing respect for the members of the group, their belongings, the facilities of the hotels, means of transport, places of visit or excursions, and the guides, all in accordance with standards of conduct that allow and facilitate harmonious group interaction at all times. The passenger is also obligated to comply with all health and safety measures mandated by the authorities of the destination, hotels, airlines, transportation providers, restaurants, etc., and to undertake any health tests required by authorities or companies involved in the trip. Passengers should always check if the service provider or authorities have any health requirements as a condition of entry, based on their nationality or age.

E) DOCUMENTATION: It is the passenger’s sole responsibility to possess the personal documentation required by the authorities for transit and, if applicable, for traveling with children. The AGENCY (Responsible Operator VivacViajes, of ALTAIR S.A.) assumes no responsibility for deficiencies of any kind in documentation, processing and/or lack of visas, errors in the issuance of personal documents, passport and/or other travel document validity, permits for travel with minors, etc. In the event of improperly presented documentation, visas, and/or vaccinations that prevent the passenger from leaving, entering, remaining in, and/or transiting through any country, the conditions established in the “Alternations or Modifications” section apply. Passengers without valid travel documents may process their passport and/or other document according to the specifications at https://www.argentina.gob.ar/interior/renaper, https://www.argentina.gob.ar/interior/pasaporte, and https://www.argentina.gob.ar/tramitar-pasaporte-expres, or a new address provided by the authorities. It is the travel agency’s responsibility to inform passengers about the necessary documents for their chosen destination. It is the passenger’s responsibility to duly and correctly inform the travel agency of all their personal information and that of any persons traveling with them, including full and correct names, nationality, required document numbers and types, and any other information requested according to the destination. Passengers must inform the travel agency whether their passports and/or other required travel documents are up-to-date and in good condition, legible, and in good order. They must also provide the necessary contact information requested by airlines, carriers, and/or operators for security purposes and in accordance with current international Passenger Name Record (PNR) regulations. It is the passenger’s responsibility to inform the travel agency in writing of any special needs they may have, whether for flights, at airports, or on excursions. Depending on the chosen destination, there may be sites, excursions, and/or locations with difficult or impossible access for people with reduced mobility. Therefore, some excursions may not be offered by the local tour operator due to practical limitations. In such cases, in accordance with Law 25.643, passengers will be informed which tours or excursions may be canceled or affected. Services not provided due to these circumstances are non-refundable. The Travel Agency will not be responsible for the processing and validity of the traveler’s and their companions’ documentation, nor for any inconveniences that may arise from this.

It was to suffer, and the passenger will be responsible for all expenses related to delays and/or abandonment of the trip due to a lack of or deficiency in the necessary documentation for its completion.

F) CANCELLATIONS: 1) In the case of cancellations affecting services contracted by the Travel Agency, the refund requested before the trip will be subject to the contractual conditions under which the respective companies, hotels, and/or operators at the destination provide their services. In all cases where refunds are due, the Travel Agency may retain the price of expenses incurred plus a commission of ten percent of the services contracted with third parties. The cancellation period will begin from the moment the Travel Agency receives notification of the trip cancellation from the email address provided by the traveler in this document. Sums resulting from cancellation penalties under any circumstances, or deposits for tour or circuit registration, are non-refundable, non-compensable, and cannot be applied to subsequent bookings. For airline ticket sales, the Air Transport Contract rules apply, and especially the conditions established by each airline in the fare base purchased by the passenger, bearing in mind that fares are always quoted based on the lowest fare with restrictions. 2) In the event of cancellations of credit transactions, amounts paid to the travel agency for reports, administrative expenses, stamp duties, and interest, if any, will not be refunded. 3) In all cases, special attention must be paid to the terms and conditions of the respective service (e.g., hotels, ski resorts, insurance, domestic or international flights, chartered or scheduled, etc.), since each provider imposes its own specific terms and conditions. During special events, hotel services that are canceled will not be refundable. 4) In the case of non-scheduled flights, charter flights, or flights for which the Travel Agency has a Block Off, the regulations established by the carrier will apply in each case, in accordance with the rules of the respective Air Transport Contract (Montreal Convention, Decree 809/2024, and supplementary regulations). In the case of group travel, the terms and conditions will be communicated to the agency and travelers in advance regarding deadlines and payment methods established by the carrier. In the event of flight delays, the specific rules of the Air Transport Contract apply. If a passenger fails to appear for boarding and/or to use the services scheduled on the indicated day, time, and location, the passenger will be considered a “no-show” and will forfeit the full cost of the airfare, in accordance with airline regulations. Likewise, if a passenger fails to appear for ground or hotel services, regardless of the reason, the respective contract terms will apply. 5) In cases of cancellations due to not reaching the minimum number of passengers required for the excursion to take place, or for any other justified reason, registered passengers will only be entitled to a refund of the amounts paid up to the time of notification. An excursion may be canceled if the minimum number of participants required by the organizer is not met. 6) Passengers who voluntarily choose not to use any of the contracted services during the trip will not be entitled to any refund or compensation for the services voluntarily declined. 7) Refunds or returns in the event of trip cancellation due to reasons attributable to the passenger will be subject to the following penalties, unless the service provider establishes other specific conditions regarding the service specifically contracted, which will be communicated at the time of booking. The penalties established by the service provider in its General Terms and Conditions will be communicated at the time of booking. Sums resulting from the application of cancellation penalties under any circumstances, or amounts paid as a deposit, are non-refundable and will not be offset or applied to subsequent bookings. In the case of airline ticket sales, the rules of the Air Transport Contract apply, and especially the conditions established by the airlines in the fare basis purchased by the passenger.

G) TRANSPORTATION: REGULAR, NON-REGULAR, or CHARTERS. The provisions of the previous point apply. Notwithstanding the foregoing, in these cases only the portion of the price corresponding to land services, if applicable (hotel, meals, excursions), will be refunded as determined by the organizer, according to the operating method of the service provider.

Service. Since the passenger has been duly informed by the Travel Agency of all the details of the trip in the first document or information issued by this company, and given that airlines and/or carriers may, for reasons of improved service, make alterations to schedules, postponements and/or cancellations, amenities and/or equipment used, etc., the Travel Agency assumes no responsibility beyond providing the necessary information. It is noted that in the case of commercial air transport, the regulations governing the air transport contract and its limitations apply, in accordance with the Montreal Convention (Law 26.451), Decree 809/2024, and Decree 1.470/97; in the case of land transport, the regulations of the Civil and Commercial Code of the Nation, Law 26.994, apply. It is hereby informed that the air transport ticket is valid for one year from the date of issuance, regardless of the departure and return dates, and that, once issued, it constitutes the sole contract between the carriers and the passenger. It is imperative that the passenger purchase insurance coverage that includes cancellation fees at the time of booking and payment for other services. To claim this coverage, the passenger must file the appropriate claim with the insurance company. In accordance with current laws, when transportation is provided by air, land, road, lake, river, or sea, the traveler expressly agrees to the terms and conditions of each contract. Therefore, any compensation that may be due and payable by the responsible parties will be paid directly to the beneficiaries, interested parties, or their legal representatives, in the currency, at the time and place determined by the service provider, subject to any limitations established by applicable regulations. Airports are subject to traffic, operational, weather, and sanitary conditions; schedules are approximate, but passengers must strictly adhere to the check-in times set by the airlines and/or transportation providers. Consequently, the passenger is expressly notified that departure and arrival times are tentative and may be modified at the discretion of the carrier or airport authorities. Therefore, the AGENCY (Responsible Operator VivacViajes, of ALTAIR S.A.) is exempt from all liability due to this contingency and its consequences on the passenger’s itinerary, including delays, schedule changes, or flight cancellations, and is also exempt from any expenses arising from this situation, given the specific regulations governing air transport. Passengers who fail to board will inexorably forfeit the amount paid and the possibility of making changes and/or claims regarding reservations with holds and/or charter flights. All claims related to air services must be submitted through the regulatory body for air travel (ANAC) and the contact channels of the chosen airline. The baggage allowance for flights is determined by the fare chosen by the passenger. For tours, it is one suitcase per passenger, subject to the weight and size restrictions imposed by the carriers according to the mode of transport used. In all cases, the baggage is transported at the passenger’s own risk. Passengers are advised to check the weight and/or dimensions of their carry-on and checked baggage with different airlines, as these limits may vary, especially if flights are with different carriers or are not all on the same reservation. Passengers are responsible for the security of their carry-on and/or unchecked baggage for the entire duration of the trip, as the carriers are not liable for it, in accordance with current legislation. Neither the AGENCY (Responsible Operator VivacViajes, of ALTAIR S.A.) nor the retail Travel Agency is liable for damage to, loss of, or deterioration of luggage, all pursuant to Decree 809/2024.

H) ASSIGNMENT AND TRANSFER: The right conferred upon the client by the tourism services contract may not be assigned or transferred to other persons unless expressly authorized. If this is possible, and in cases where the passengers are of different ages (adults and minors), the price will be adjusted according to the rates in effect at the time of the request. In all cases of assignment or transfer, the AGENCY (Responsible Operator VivacViajes, of ALTAIR S.A.) may charge 10% of the agreed amount for administrative and management expenses.

I) LIABILITY: 1) This Travel Agency may act as a wholesaler or retailer, as the case may be; however, it will always be an intermediary.

Daily service in the booking or contracting of the various services linked to and included in the respective tour or service reservation: hotels, restaurants, transportation, or other service providers. However, liability is determined in accordance with current legislation. 2) This company is not responsible for unforeseen events or force majeure, weather phenomena, natural disasters, pandemics and epidemics, or situations of armed conflict that occur before or during the tour and that prevent, delay, or in any way hinder the total or partial performance of the services committed to by this company, all in accordance with the provisions of the Civil and Commercial Code of the Nation. The Travel Agency will inform the passenger in the event of any conflict situations that may affect the destination, and the passenger, duly informed, will personally decide whether or not to proceed with the trip. If the passenger decides to proceed with the trip, this must be stated in writing. It is understood that all travel is subject to the health, immigration, and political regulations of the country of origin and destination at the precise moment the trip begins or ends. It is expressly stated that this Travel Agency does not form part of or constitute any economic group, nor does it have any association with shipping companies, airlines, hotels, or organizers of excursions, contests, promotions, resorts, or other tour operators, either domestically or internationally, nor with any retail travel agency that markets its services and/or products. 3) Passengers are required to purchase travel assistance coverage appropriate to their age range, the geolocation of their chosen destination, and that covers the entire duration of their stay, in accordance with the trip and the minimum service levels required at their destination. Passengers should check if there are any special requirements in this regard at their destination. Failure to do so implies that they personally assume all risks of any nature that may arise concerning themselves, their belongings, and/or third parties. All travel assistance, even that not contracted through this travel agency, must cover the “pandemic” contingency. 4) Personal data contained in travel reservations made through this company are processed in accordance with Law 25.326 and will be kept for the shortest time necessary. Only data essential for completing reservations for the chosen services will be disclosed. The data subject has the right to access their personal data free of charge at intervals of no less than six months, unless they demonstrate a legitimate interest (see Article 14, paragraph 3 of Law No. 25.326). The National Directorate for the Protection of Personal Data, or any agency that may replace it in the future, is responsible for handling complaints and claims filed regarding non-compliance with personal data protection regulations. The data subject may at any time request the removal or blocking of their name from the databases where their data is stored. In all advertising communications conducted by mail, telephone, email, the Internet, or other remote means, the data subject’s right to request the total or partial removal or blocking of their name from the database must be expressly and prominently indicated. At the data subject’s request, the name of the data controller or user of the database that provided the information must be disclosed.

J) ALTERATIONS OR MODIFICATIONS: 1) Service providers reserve the right, for technical, operational, and/or force majeure reasons—including political, epidemic, pandemic, health, and immigration-related causes in the countries where the tourism service takes place—to alter, in whole or in part, the daily schedule and/or services that comprise the tour or circuit, before or during its execution. 2) Unless expressly stated otherwise, the stipulated hotels may be changed for another of equal or higher category within the same urban area at no additional cost to the passenger, and this shall not be considered a breach of contract by the Travel Agency. Regarding these variations, provided they are made for reasons of improved comfort, service, and/or force majeure, the passenger will not be entitled to any compensation. 3) The travel agency will have the right to cancel any tour when circumstances arise that make its provision impossible. 4) Once the trip has begun, the suspension, modification, or interruption of services by the passenger for personal reasons of any kind will not give rise to any claim, refund, or reimbursement. The interruption of services due to a cause attributable to the passenger will not be considered an interruption of services.

This does not entail any costs. In all cases, the travel agency undertakes to provide technical assistance so that the passenger can continue their trip under the best possible conditions, within its means. The passenger shall bear the costs of early return, according to the penalties charged by the airlines.

K) ARBITRATION CLAUSE: Any matter arising from the execution, performance, breach, extension, or termination of this agreement may be submitted by the parties to the resolution of the National Consumer Arbitration Service, specifically the Tourism Arbitration Service implemented by Resolution 65/2018, and the tourist consumer protection program published in the Official Gazette on April 8, 2024, and/or the Arbitration Tribunal of the Argentine Federation of Travel and Tourism Companies and/or the Arbitration Tribunals operating within their respective Regional Associations, provided that these have been or are currently established. In the event of submission to said jurisdiction, the contracting parties agree to and accept all the conditions established by the Arbitration Tribunal’s Regulations, which will be provided to them by the Tribunal in due course.

L) APPLICABLE LAW: This agreement, and where applicable, the provision of services, shall be governed by these general conditions, the Argentine Civil and Commercial Code, and the Consumer Protection Law. All documentation generated in favor of the passenger and delivered to the retail agency as a result of the trip shall constitute the Travel Contract and is confidential information, protected by the Personal Data Protection Law, Law 25326. In matters of air transport, the provisions of the Aeronautical Code, the Montreal Convention, and Decree 809/2024 apply. Regarding payments, the BCRA Communications concerning foreign currency transfers abroad in effect at the time of payment and the provisions of the Argentine Civil and Commercial Code regarding obligations to pay money in legal tender or to deliver goods in foreign currency apply.

M) ACCEPTANCE OF THE CONTRACT TERMS: By booking the trip, both the travel agency and the passenger(s) acknowledge and fully agree to these General Terms and Conditions. All services offered are subject to the cancellation and/or refund policies established by tour operators, airlines, and, most importantly, the health regulations issued by the government and/or immigration authorities of each destination, whether domestic or international. All of this information is provided in detail prior to purchase for each specific offer. These general conditions are provided digitally to retail agencies, which are obligated to inform passengers through their preferred means. These conditions are also published on the website https://vivacviajes.tur.ar/, in accordance with Article 4 of Law 24.240, as amended by Article 169 of Decree 27/2018 and Resolutions 4/2025 and 446/2025. AGENCY (Responsible Operator VivacViajes, of ALTAIR S.A) with registered office at https://landing.vivacviajes.tur.ar/institucional/direccion-digital, Buenos Aires, Argentina, Tel. (0351)9161167, info@vivacviajes.com, CUIT 30715302922. The parties, by mutual agreement and in full use of the autonomy of the will, consent to use communication and information techniques, in accordance with art. 1106 CCCN, and the execution of the travel contract will be done in person or by electronic means, as authorized by art. 287 CCCN, in accordance with the form of contracting that the parties choose. It is part of the terms of this contract that the offer is subject to the corresponding national and/or foreign government and health authorizations in effect on the date of commencement or completion of the trip/stay, as well as the political/health situation of the destination country. Airlines and other service providers related to your trip may have protocols that must be observed by passengers, which will be communicated prior to the start of your trip/stay. The passenger must pay attention to the updated information provided by the airlines or the tour operator.

N) RESPONSIBLE TRAVELER COMMITMENT: At AGENCIA (Responsible Operator VivacViajes, of ALTAIR S.A.), we implement sustainable travel practices to protect the planet, reduce the impact of travel, and support the local economy and respect for destinations. Therefore, our passengers must commit to respecting the standards of the UN Tourism Code of Ethics for Tourism, available in several languages ​​at https://www.unwto.org/es/codigo-etico-mundial-para-el-turismo.

O) NON-COMPLIANCE: In the event of a discrepancy between the services offered and the services contracted, the passenger may appeal to the National Consumer Arbitration Service and/or to the Oficinas del consumidor correspondientes según su domicilio. If there are real differences between the services offered and the services booked, the passenger may appeal to the National Consumer Arbitration Service and/or to the corresponding consumer offices according to his/her address. (cfr. Ley 25.651).